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Account Recovery

Banning an account

If your child’s account is banned, they will receive a message in their inbox that explains which rule they have broken, the severity of punishment they will receive and evidence of their misdeed. Depending on the seriousness of the offence, the ban may be temporary or permanent. For verbal offences, we may place a time-specific ‘mute’ on the character. We may also choose to place ‘black marks’ on the account. Comparable to points on a driving licence, these marks indicate to us and the player that they have broken the rules and that any further rule-breaking will result in a harsher penalty.

Appealing an offence

Once an account is banned, the owner will sometimes have the option to appeal the offence. If they are genuinely sorry for breaking the rules they have the option to apologise. If they feel it is our mistake and that the evidence does not support what we are implying, then they can suggest we have made an error. Lastly, if they have had their account stolen or believe they were not in control of the account at the time of the offence, they can tell us so, allowing us to check if a hijacking has been committed.

In some cases, the severity and type of offence will be such that an ‘Offence Appeal’ will not be possible. Be assured that under these circumstances we are certain of our offence detection systems. We will only ban accounts when we are sure that the offender is the owner of the account.

To find out more information on Offence Appeals, see Bans and Mutes.
Password Requests

As highlighted in Account Security, every Rune1 account is accessed via a unique username and player-chosen password. We encourage our players to choose a password that is easy for them to remember but difficult for others to guess. To avoid forgetting their password, we advise our players to write it down on a piece of paper and keep it very safe. We also stress that players should never divulge their password to anybody else, including friends and family.

If a player discloses their password for any reason, they leave it open for others to use. If your child is having problems accessing their account, it could be that somebody else may have known their password and has subsequently changed it. If this occurs, the player can attempt to retrieve their lost account by submitting a password request. We do not have an automated system for processing password recoveries. Please contact Admin@rune1.com in order to recover your account.

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