Please read this policy carefully. Your accepting it in full is a condition of your use of our websites (whether or not you are a subscriber). If you don't agree with this policy, or any part, please don't use our websites. Your using any of our websites is treated as an acceptance of the version of this policy in effect at the time of your use.
We may change this policy at any time. Please check it whenever you return to the site. We will treat your continued use of our websites as acceptance of these changes from their effective date as shown above.
References to "Terminating" an account include all or any of: locking / suspending, temporarily banning or permanently banning the account.
A SPECIAL NOTE ABOUT PRETEENS AND USERS UNDER 18
If you are under the age of 13, you must not create an account. We don't knowingly permit anyone under 13 to use any of our websites. Nor do we knowingly collect any personally identifiable information from preteens. Internet safety experts have advised that preteens do not fully appreciate the risk of providing too much personal information online or communicating with strangers they encounter online. And the game difficulty level is for teenagers and older. While we appreciate that many preteens would want to use our websites, we urge parents to instruct their children not to lie about their age so as to be able to use our websites before they are old enough. Instead, we recommend that parents set up an account and play together with their preteens who are otherwise too young to play the Game or our other games. Many parents have reported that playing our games as a family is fun and rewarding. Then when your children are 13 they will be ready for their own account.
In the meantime, we want to remind parents that they need to spend time with their children and teens and take an active role in their safety online and offline. They should work to help teach them not to give out their real names, addresses or phone numbers, without permission, when using the Internet. We are working closely with Parry Aftab and WiredSafety.org in helping teach all users how to protect themselves and others online and use all interactive technologies responsibly. This will include guidance for parents on safer use of our websites. You can access our internet safety materials here and select materials from WiredSafety.org by clicking here.
If we are notified by a parent that their preteen has lied about their age when registering on our websites, we will Terminate the account provided we have confirmation which satisfies us that the reporting person is indeed the parent.
Parents can reach us by emailing firstname.lastname@example.org.
What personally identifiable information do we collect and store?
No personally identifiable information is collected when you merely access the public areas of our websites or when you play our single player games.
We collect and store information which you voluntarily provide via forms or otherwise on our websites, electronic or other communications with us, communications between users on our websites, or information provided to our billing partners websites. You may opt-out of providing any such information by simply choosing not to complete the form requesting the information, and hence choosing not to use that particular service.
What other information is collected and stored?
We generate and store logs indicating usage of our websites such as activity in our games and public and private chat communications. This includes monitoring play patterns and anti-tamper checks which verify the correct internal operation of our software and are designed to spot abusive or inappropriate activities.
We may track your use of certain features and areas of our websites to help us improve these.
If our client software held on your computer fails, it sends an automatic error report to our server to help us fix it. This error report only includes information about the internal state of our own client software and which browser/java version it is running on. It does not include data from elsewhere on your system and so does not reveal personally identifiable information to us.
We store 'save game' and 'game settings' information to enable us to provide a better games service in which your activities and achievements are remembered in the game and conduct polls to find better ways of serving the needs of our users.
What happens to the information provided/collected?
The information we collect may be used:
a) To process your payment for membership subscriptions or other goods or services ordered on our site or to fulfil such orders.
b) To provide our customer support service, and to verify any claims or requests you make if you use our customer support service.
c) To enforce our terms and conditions, and prevent or detect hacking activities, security breaches or safety risks in connection with our websites.
d) To send service announcements and messages. (For example a reminder is sent to members' Message Centre if a subscription payment is due.)
e) For our own internal marketing and demographic studies and to help us improve our websites.
f) In the event of an actual or proposed (including as part of negotiations for any) merger, or business combination or sale of substantially all of our assets or a business operation to which such information relates, or as provided under bankruptcy or applicable insolvency laws or by the enforcement of equitable rights.
g) To disclose information to the extent required by law, court order, as requested by other government, regulatory or law enforcement authority, to protect or assist in protecting our users, systems or the public, or to otherwise enforce legal rights as determined in our sole and absolute discretion.
We care about protecting your privacy, except as specified above we will not sell, transfer, rent, share or disclose your personally identifiable information to other companies. We will not use your email address to send you 'spam' or authorize others to do so.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
We use persistent cookies to track your country (to enable us to provide country-specific content) and to track whether you entered our websites from a link on site of one of our business partners. Persistent cookies also allow you to login when you return to the site, by storing your login information on your own computer. Additionally we may use persistent cookies to store information about which adverts from our site have been displayed to you to help avoid showing the same one repeatedly or to provide more that we hope will meet your needs or interests
We use session cookies to enable us to authenticate users during game sessions.
If you wish to opt-out of the use of these cookies click here for clear instructions. Some features may not be available if you reject cookies.
For more information about cookies, click here.
We do not share your information with third parties unless required by law, court order, as requested by other government, regulatory or law enforcement authority
Note that while we strive to protect all our personally identifiable information, we have all heard of data breaches in well-respected financial and governmental institutions and we cannot ever fully guarantee that such breaches will not happen. We will tell you of any material data breaches which we discover that compromise your personally identifiable information.
Review, correction and deletion of information from our records
If for data protection purposes you are concerned that the personally identifiable information which we hold about you is not accurate, or should you wish to have your personal information removed from our records, please see our Data Protection Policy (Its terms are incorporated into this document by reference.)